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Customer ServiceHome About Us E-mail Us Customer Service Basket Contents |
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Visa/MC accepted |
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Contact Us: Because of the unique nature of our products we have provided you two ways of contacting us. You can email us or call using our toll free number for additional product information, customizing options, shipping information, etc. We will also be happy to take credit card orders over the phone. If you email us using the following link, we will usually respond the next business day. Toll Free Customer Service 1-866-639-2741 Hours: Mon.-Fri., 9:00am - 4:00pm Pacific Time
How To Order: We accept Visa, MasterCard, check and money orders. • To order online, begin by Clicking on an "Order Here" link for the products) you wish to order, then selecting the quantity you want, on the product's Order page. This will put the items in your shopping basket. When you have finished putting items in the shopping basket, you then click the " Go To Checkout " link and finish the order by entering personal, shipping and credit card information. • To order by phone: Simply call our toll free number: 1-866-639-2741 Monday - Friday between 9:00am and 4:00pm Pacific Time, and we will be happy to help you with any questions that you have or take your order. • For check or money order purchases: Please make your check or money order payable to: Elk River Trading Co. P.O. Box 1743 Prineville, OR 97754
Return Policy / Guarantee of Satisfaction If you or your gift recipient aren't completely satisfied with any of our products, simply return the item in it's original condition within 10 days of receipt, and it will be replaced or your money refunded. Please include your name, address and a phone number where you can be reached along with the reason for your return, and the action you want taken. Please package the item carefully and insure it for it's value. We accept returns by UPS and the USPS.
Ship to: The Elk River Trading
Co.
Security: All personal information will be sent by "Safe-Order.net" using the most secure type of encryption available, (128Bit Secure Socket Layer). At no time will your information be compromised, and we will only receive an authorization code and the last 5 digits of your credit card number from our credit card processor, Card Service International.
Currently all major credit card issuers have no-risk policies when using your credit card online. Should your credit card ever get misused, you will not be liable for the fraudulent charges. In addition, the Fair Credit Billing Act guarantees you cannot be held liable for more than $50 of unauthorized charges on your credit account.
Your Privacy: All information which you provide to us is confidential and we will never sell or share this information. Also, if you request to receive updates on future products or new art work available, your email address will remain confidential as well.
Shipping Information: Free regular shipping is included for most of our merchandise shipped in the US. Priority shipping is available for an additional amount - see shopping cart.
Orders Outside the US : Please email or call us for shipping charges and estimated delivery times for orders outside the U.S.
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